Refund or exchange process

Within 48 hours after ordering:

• Step 1: Contact us via [email protected] with your order number, and your refund/exchange reason.
• Step 2: We will assist you in refunding or exchanging.

Note: We will need 2-5 days to produce your items (the shoes or customized bags will require extra time) and 7 – 10 days to ship them out. Please contact us within 48 hours to best facilitate a refund or product exchange.

After receiving:

• Step 1: Contact us Contact us via [email protected] and provide your order number, actual photos or video of items, and return reason.

• Step 2: Our customer service team will inspect and assist your order and wish.

Notes: All returns must be authorized by our Team via the Support Center. If anything is wrong, please contact us immediately. Refunds are credited to the original form of payment used when the order was placed on our website.