Our aim is to provide our customers with a worry-free shopping experience and we are committed to bringing you the most innovative products of the highest quality.

Within 30 days of delivery, we are happy to accept returns, refunds, and exchanges of:

• Wrong specifications.
• Items with defective condition.

If you have any concerns about our product, a missing or damaged order, or your experience, we welcome you to contact us.

If our product is defective or damaged during shipment, please accept our apologies and contact Acaxo Customer Service via [email protected]

Return Process:

• Step 1: Contact us via [email protected] with your order number, actual photos or video of items, and return reason.

• Step 2: Our customer service team will provide you with a free return label

• Step 3: Just print your label, affix it to your return package, and drop it off at a local carrier store at your convenience.

Note: New, unopened products must be returned in the condition you received them and with the original box and/or packaging, along with your order information.